baje's Privacy Policy

1. Definitions and Scope

This Privacy Policy ("Policy") applies to the baje website and all services connected to it. "baje", "we", and "our" refer to the entity operating this platform. "User", "you", and "your" refer to any person who visits this website or creates an account.

"Personal information" means any information that can directly or indirectly identify a person — such as name, mobile number, email address, financial transaction details, and device identifiers.

By using baje's services, you are considered to have accepted all the terms of this Policy. You are advised to read this document carefully. Our Terms and Conditions and this Privacy Policy complement each other — you should read both together to understand either fully.

2. Information We Collect

baje collects two types of information — what you provide directly, and what is collected automatically.

2.1 Information You Provide Directly

When creating an account, you are required to provide the following information:

• Full name
• Date of birth (for age verification)
• Mobile number (linked to bKash, Nagad, Rocket, or Upay)
• Email address
• Password (stored in encrypted form; we never see passwords in plain text)
• National ID card or passport details (for identity verification)

2.2 Automatically Collected Information

When you browse baje or play games, the following information is recorded automatically:

• IP address and geographic location (country level only)
• Device type, operating system, and browser version
• Time spent on the website, pages visited, and click patterns
• Login and logout times and session details
• Betting and transaction history
• Information collected through cookies and similar tracking technologies

2.3 Payment Information

Your mobile banking account number is collected during deposits or withdrawals. baje does not directly store any card numbers or full bank account details.

3. Purpose of Data Collection

baje uses your information only for specific and legitimate purposes:

• Account management: For registration, login, identity verification, and account-related communication.
• Payment processing: To complete financial transactions through bKash, Nagad, Rocket, and Upay, and to verify transaction history.
• Fraud and abuse prevention: To detect suspicious activity and ensure account security.
• Legal compliance: To verify and retain information in accordance with applicable laws.
• Service improvement: To analyze user experience and improve the quality of the platform.
• Customer support: To address your questions and resolve issues via live chat or email.
• Promotional communications: To inform you about bonuses, offers, and updates if you have given your consent. You can opt out of these communications at any time.

Your information will never be used for any purpose outside the list above.

4. Data Storage and Security

baje treats the security of your personal information as a top priority. The following measures are active within our security framework:

4.1 Technical Security

• All data is transmitted encrypted using SSL (Secure Socket Layer) technology.
• Stored data is encrypted to the AES-256 standard.
• Passwords are stored as hashes — no staff member can view them in readable form.
• Regular security audits and penetration testing are conducted.

4.2 Administrative Security

• Only authorised staff can access specific data.
• Every instance of data access is logged and monitored.
• All staff sign confidentiality agreements.

4.3 Data Retention Period

Your information is retained for as long as your account is active and for as long as necessary to meet legal requirements. Once an account is closed and the applicable retention period has passed, your data is securely deleted.

5. Sharing Information with Third Parties

baje does not sell your personal information. However, in the specific circumstances below, relevant information may be shared with trusted third parties:

5.1 Payment Processors

Relevant information is shared with bKash, Nagad, Rocket, and Upay to complete transactions. These organisations operate under their own privacy policies.

5.2 Technology Service Providers

Data is processed under contract with reliable technology service providers for server hosting, data analysis, and cybersecurity. These organisations are given access to data only to carry out their designated tasks — not for any other purpose.

5.3 Legal Authorities

In cases of a court order or legal obligation, necessary information may be provided to the relevant authorities. In such cases, only the minimum information required is provided.

5.4 Game Providers

Limited information may be shared with game studios including Pragmatic Play, Evolution, JILI, PG Soft, and Spribe for the smooth operation of games — primarily for session identification and integrity verification.

6. Cookies and Tracking Technologies

baje uses cookies on its website. Cookies are small text files stored on your device that help improve your browsing experience.

6.1 Types of Cookies

• Essential cookies: Required to maintain login sessions and ensure security. The site cannot function properly without these.
• Functional cookies: Remember your preferences and settings — such as language selection or display preferences.
• Analytics cookies: Help us understand how many users visit which pages and for how long, which is used to improve the service.

6.2 Cookie Control

You can accept or reject cookies through your browser settings. However, disabling essential cookies may prevent some important features of the site from working.

7. User Rights

Every account holder at baje has the following rights:

• Right to access: If you want to know what information we hold about you, you can contact us via live chat or email.
• Right to correction: You have the right to request that any incorrect information be corrected.
• Right to deletion: You can request that your personal information be deleted beyond what is legally required. However, immediate deletion may not be possible if there is an active account or unresolved transactions.
• Right to object to processing: You have the right to object to your information being used for marketing purposes.
• Right to data portability: The right to request information relating to you in a readable format.

To exercise any right, contact our customer service team 24/7 via live chat or email in Bengali. Reading our Responsible Gaming guidelines will help you understand how to restrict or self-exclude your account.

8. Privacy of Minors

All of baje's services are for persons aged 21 or over only. Collecting any information from minors (persons under 21) is a direct violation of baje's policy.

Age is verified at the time of registration. If an account holder is found to be under 21, that account will be suspended immediately, the collected information will be deleted, and the process of returning any deposited funds will begin.

If you believe a minor you know has attempted to register at baje, please contact us immediately.

9. Policy Changes

baje reserves the right to update this Privacy Policy at any time. When changes are made:

• The "Last Updated" date at the top of this page will be changed.
• For significant changes, advance notice will be sent to the registered email address.
• Continued use of the site after changes are made will be considered acceptance of the new policy.

We recommend that you review this policy regularly. To learn more about us, you can visit the baje About Us page.

10. Contact

If you have any questions or concerns about this Privacy Policy, please contact us: